Your Function :
Working as part of a dynamic team you will be providing 1st or 2nd line user support.
On Site, you will analyze incidents, problems & service requests. You propose solutions and help
implementing them. You will be responsible for their escalation and follow up.
This is a challenging position for candidates with the capabilities to move fast & enhance their
technical & personal skills to progress to on-site support level (and further to more expert level
support like server, EndPoint Management…).
Your profile :On Site, you will analyze incidents, problems & service requests. You propose solutions and help
implementing them. You will be responsible for their escalation and follow up.
This is a challenging position for candidates with the capabilities to move fast & enhance their
technical & personal skills to progress to on-site support level (and further to more expert level
support like server, EndPoint Management…).
You should:
- Understand the basic parts of a PC and related peripherals in Microsoft World
- Have a good knowledge of common IT tools used by end-users
- Have experience in a Servicedesk / Support environment or a bachelor degree in IT
- Have a good knowledge of English, Dutch and French (German is an advantage)
- Have excellent communication skills, oral and written
- Enjoy human contact & Enjoy working within a team
- Be able to follow up on incidents & to set priorities
- Be flexible & willing to adjust to different client environments
- Be service minded and result oriented
- Be ITIL oriented
- Be stress resistant
- Be Dynamic!
We offer :- Understand the basic parts of a PC and related peripherals in Microsoft World
- Have a good knowledge of common IT tools used by end-users
- Have experience in a Servicedesk / Support environment or a bachelor degree in IT
- Have a good knowledge of English, Dutch and French (German is an advantage)
- Have excellent communication skills, oral and written
- Enjoy human contact & Enjoy working within a team
- Be able to follow up on incidents & to set priorities
- Be flexible & willing to adjust to different client environments
- Be service minded and result oriented
- Be ITIL oriented
- Be stress resistant
- Be Dynamic!
- Coaching for IT competences, languages and soft skills development
- A work environment centered on human values
- A good Work/Life balance
- An attractive Salary package
Region : o A training committee approves your training plan
o Our “practice managers” set up “training paths” to guide our employees
- We stimulate your mobility by offering you new job opportunities and experienceso Our “practice managers” set up “training paths” to guide our employees
- A work environment centered on human values
- A good Work/Life balance
- An attractive Salary package
Brussels
